Rethinking Ecommerce
Supporting you to identify the points of friction that are stalling growth across your business.
Design
Developing cost-effective solutions and integrations which will supercharge your business .
Deliver
Working with you to implement seamless operational processes, increase eCommerce efficiency and drive growth.
We can take your business further
We live and breathe eCommerce, and have done for the last 15 years, but that’s why we’re continually breaking new ground to adopt innovation and deliver systems that are optimised for each business that we work with.
By focusing on the entire eCommerce journey from the outset, we’re able to help you remove barriers to growth, deliver optimised solutions and create eCommerce experiences that will be loved not just by customers, but by teams, too.
Iain Beaumont
Founder
We want to support your eCommerce growth and solve your most pressing problems.
It is this focus which informs the services we provide and the decisions we make.
Where do you stand?
Understanding your current position.
We provide targeted market research to help clients understand the market forces affecting their eCommerce business.
Through detailed analysis, we support clients with a comprehensive understanding of their current position and identify the barriers that need to be removed to enable strong growth, longevity and brand capital.
Current Engagement and Conversion
The success of an eCommerce business relies on multiple elements working together to create a customer experience that delivers trust, engagement and revenue.
Working with our clients, we analyse each aspect of an online business to help identify the most important areas requiring additional support or resource, and where further developments are necessary to improve both customer experience and conversion.
Analysing the Customer Experience
- Accessibility
- Site Performance
- Engagement
Understanding Marketing Strategies
- Omni-Channel Marketing
- Lifecycle Engagement
- Cross-Channel Conversion
Understanding what’s being sold
- Consumer Demand
- Product Attributes
- Market Trends
Understanding the numbers
- Pricing Strategy & Margins
- Operating Costs
- Financial Structures
What matters to your business
Automate and Integrate.
The ability of systems, programmes and channels to communicate with each other means that businesses are able to dramatically improve the way they manage customer journeys, and remove manual processes through robust automation.
We support brands to help them deliver frictionless customer experiences through carefully considered integrations and streamlined processes. The results are two-fold: increased revenue and reduced operating costs.
Supporting your business
We take a long-term view when working with clients and those who we have partnered with are still working with us today. As technology and consumer behaviours evolve, we want to help clients maintain strong brand positioning and be able to adapt and evolve in response to renewed customer expectations and external market forces
Our commitment to our clients is that we never provide advice in isolation, but instead we bring it together to help develop out new strategies and implement change in support of your business.
How we can help you
- Identify and implement new technology to automate manual processes
- Optimise the customer experiences through revised site design and engagement journeys
- Develop customer retention strategies and increase average order values
- Refine and enhance cross-channel marketing strategies and reduce acquisition costs
- Automate and personalise communications with your customers
- Refine operational processes, from fulfilment, warehouse support through to inventory management, international trade and accountancy
Innovation, Transformation and Delivery
If you’re ready to innovate and transform your eCommerce business, VUMO can help you imagine, deliver, and realise your future, wherever you compete, using the latest technologies, from strategy development through implementation.
